How to Order OnlineWe try constantly to make our customers online to shop / order easy Step 1: Browse the kitabrental.com and find what you want to buy. To put the items in your cart, click Buy Now. You can always remove items of your basket later before proceeding to buy/checkout. Step 2: Once you've finished shopping, click Items in your cart in the top right-hand corner. Step 3: While you are at the Checkout, you will have to confirm where you want your items to be delivered and mode of the payment. You will be direct to secure mode of Payment Gateway. Step 4: We send you an order confirmation email showing order details which includes the estimated delivery date, Costs and Delivery charges. Step 5: Orders are been dispatched to mention shipping details.
How do I return or exchange my item?An easy and hassle free return experience awaits you! Go to My Orders Choose the order & item you wish to return or exchange Fill in the details Choose Request Return
I haven't received the invoice for my order.As a part of our Go Green initiative, we’ve done away with the paper invoice! The invoice for your order has been integrated into the shipment label of your package. We also attach the soft copy of your invoice in the delivery confirmation e-mail we send you. Invoices are available anytime post-delivery from your order details page
How do I cancel an order?You can cancel your order instantly from your Kitabrental account! Go to My Orders Choose the order & item which you wish to cancel Select Cancel
What items can I Exchange?You can exchange items such as Apparels & Footwear for size/color of your choice. For information on other items you can exchange, please check the Exchange or Return policy on the product page.
My order is delayed. What should I do?On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you. You can also track its status by visiting My Orders.